Last week I organised and hosted a focus group-style event, bringing together 20 HeraldScotland readers to find out what they thought about our sites, apps and other services. The feedback we got turned out to be incredibly useful – and insightful.
My biggest takeaway from the night: a surprising number of people (maybe half?) thought that our news site didn’t update until the daily headline alert was sent by email. We’ll be working to resolve that – and incorporate their other feedback – over the coming weeks and months.
Some pics and further details are available on Herald Scotland.
Thanks to everyone who took part.